Adapting New Approaches in Quality Assurance Measurement from the Beneficiary Perspective in Kosovo Higher Education

Abstract

Understanding clients’ needs and adapting the qualitative provision of services has always been a challenge for higher education institutions, particularly in a reforming education context. In a competitive higher education provision, the overall student satisfaction goes beyond a qualitative education, but including also other important aspects, such as catering, study environment, administration and other important issues. The aim of this study was to adapt new tools for quality assurance in higher education in Kosovo from a comprehensive satisfaction perspective. Internal consistency and inter-theme correlations were examined as a form of questionnaire standardization in an Albanian sample of students. In general, most of examined themes showed moderate to high internal consistency. In addition, almost all themes (in exception of one) showed significant correlations among each other. The study further discusses methodological approaches from a piloting study phase, as well as further research prospects.