The Relationship between Experiential Marketing and Corporate Reputation: A Research on Turkish Operator Companies

Abstract

The main purpose of this study is to investigate whether the experiential marketing components are related to corporate reputation. It focuses on the relationship of sensory, emotional, cognitive, behavioral and relational experiences to corporate reputation components. In addition, the mediator effects of environment and social media on this relationship has been examined.In the qualitative research part of the research, a large study was done in the literature. Afterwards, negotiations were held with academicians and managers who are experts in the field. It was pretested with validity and reliability and accepted scales. After making the necessary changes, the survey collection phase was passed. In the quantitative research part of the study, face-to-face interviews and survey data filled by 464 people were used.The relationship between experiential marketing and corporate reputation has been tested by structural equation modeling. According to this, path analysis between experiential marketing and corporate reputation was established and relations were found meaningful and positively. While there is a significant effect of the environmental variable, the effect of the social media variable was not found.