Towards a More Comprehensive Tuning Model in Project Management

Abstract

The increasing prominence of modern ‘wicked’ problems has highlighted the importance of effective tuning and coordination (Kettl, 2003; Pietrewicz, 2019; Hjelum & Lægreid, 2019; Peter, 2015). However, the unresolved managerial challenges associated with achieving effective tuning pose a significant obstacle (Christensen, Lægreid, & Rykkja, 2013; 2016). Thus, this study aims to develop a comprehensive tuning model for project management by creating and testing a novel tuning model. Drawing upon Mintzberg's (1991; 1992) theories and Espinosa, Lerch, and Kraut's (2004) ‘integrated Framework of team coordination and performance’ a novel tuning model is proposed. To evaluate the tuning model, a test case was used, employing design research within the framework of critical realism. The test case analysis revealed three key design criteria for an effective tuning solution: interdependence, hours intensity, and user-friendliness. Additionally, the test case produced an effectivity-matrix and selection-matrix for selecting the optimal tuning solution and finally a method to standardize within a dynamic context. In conclusion, the newly developed tuning model along with the effectivity-matrix, design criteria, and selection-matrix, offer practical assistance and insight for project managers seeking to understand, enhance, and evaluate tuning and coordination within their organization and projects. However, further testing and cross-validation of the tuning model is necessary.