Overview

Support throughout your academic journey

Brussels College provides a range of support services to help students throughout their academic journey. This page outlines the support available and how to access it. All enrolled students can access these services free of charge.

Getting help: students experiencing academic, personal, or administrative difficulties are encouraged to seek support early. All support services maintain confidentiality in accordance with data protection regulations.

Academic support

Academic support services

Personal Academic Tutor

Each student is assigned a personal academic tutor who provides guidance on academic progress, study skills, and program-related matters.

Contact: your assigned personal tutor via email, or book an appointment through the student portal.

Services provided

One-to-one academic advising sessions

Guidance on module selection and progression

Support with study planning and time management

Referrals to specialist support services

Academic progress monitoring

Study Skills Support

Support with developing effective study techniques, research skills, and academic writing.

Contact: studentsupport@brucol.be | request a study skills session via the student portal.

Services provided

Academic writing workshops and guidance

Referencing and citation support (Harvard, APA, etc.)

Time management and study planning techniques

Exam preparation strategies

Research methods guidance

Critical thinking and analysis skills

IT and Technical Support

Technical assistance with college IT systems, software, and online learning platforms.

Contact: itsupport@brucol.be | Phone: +32 471 09 6641

Services provided

Student portal and LMS access issues

Software installation and troubleshooting

Wi-Fi and network connectivity support

Email and Office 365 account assistance

Printing and scanning support

Virtual learning environment (VLE) guidance

Program Support

Route-specific guidance, in liaison with the Program Leaders and Module Leaders of the institution delivering your route.

Contact: your Program Leader (contact details provided in the programme handbook of your delivering institution).

Services provided

Program requirements and assessment information

Module content and learning outcomes clarification

Assignment guidance and feedback interpretation

Timetable and scheduling information

Attendance and engagement monitoring

Welfare and personal support

Student welfare and personal support

Student Support Team

General welfare support and signposting to appropriate services for personal, financial, or practical difficulties.

Contact: studentsupport@brucol.be | Phone: +32 471 09 6641 | Drop-in hours: Monday-Friday, 10:00-16:00

Services provided

Confidential welfare support and advice

Financial hardship guidance

Accommodation issues and housing advice

Health and wellbeing signposting

Personal crisis support

Referrals to external support services

Mental Health and Wellbeing

Support for students experiencing mental health difficulties, stress, or emotional challenges.

Contact: studentsupport@brucol.be | Emergency: Belgian crisis line 1813 (24/7)

Services provided

Initial assessment and wellbeing check-ins

Referrals to external counseling services in Belgium

Information about mental health resources

Crisis support and emergency contacts

Self-help resources and coping strategies

Disability Support

Support for students with disabilities, learning differences, or long-term health conditions.

Contact: disability.support@brucol.be | Phone: +32 471 09 6641

Services provided

Assessment of support needs

Reasonable adjustments for learning and assessments

Accessibility arrangements (exam accommodations, assistive technology)

Individual learning support plans

Liaison with academic staff regarding accommodations

Campus accessibility information

Note: students requiring reasonable adjustments should contact Disability Support as early as possible, ideally before starting their program or immediately after diagnosis.

Settling in

Settling in Brussels

New Student Orientation

Support for new students settling in Brussels and Belgium.

Contact: studentsupport@brucol.be

Services provided

Information and guidance before you start

Orientation sessions for new students

Information about living in Brussels

Opening Belgian bank accounts

Registering with local authorities (commune registration)

Healthcare system navigation

Transport and accommodation information

Administrative support

Admissions and Registration

Support with enrollment, registration, and student records.

Contact: admissions@brucol.be | Phone: +32 471 09 6641

Services provided

Application and enrollment assistance

Registration for modules and programs

Student records and transcript requests

Program transfers and deferrals

Enrollment confirmation letters

Finance and Fees

Financial information and support with tuition fees and payments.

Contact: finance@brucol.be | Phone: +32 471 09 6641

Services provided

Tuition fee information and payment plans

Invoice and receipt requests

Payment queries and account statements

Refund processing

Financial hardship guidance

Library and Learning Resources

Access to learning materials, e-books, journals, and research databases.

Contact: library@brucol.be | access via the student portal.

Services provided

Digital library access (e-books, journals, databases)

Research database guidance

Literature search support

Referencing tools and software

Borrowing and access queries

Careers and employability

Careers Guidance

Support with career planning, job applications, and employability skills.

Contact: careers@brucol.be | book an appointment via the student portal.

Services provided

One-to-one careers advice appointments

CV and resume writing support

Cover letter and application guidance

Interview preparation

LinkedIn profile optimization

Job search strategies

Internship and placement guidance

How to access support

Contacting support services

Contact channels

Email

Contact the relevant support service email address.

Phone

Call +32 471 09 6641 (Monday-Friday, 09:00-17:00).

Student portal

Book appointments or submit support requests online.

In person

Visit the Student Support office during drop-in hours (Monday-Friday, 10:00-16:00).

+32 479 12 52 95 for urgent queries.

Appointment booking

To book an appointment with support services:

01

Log in

Log in to the student portal.

02

Find support

Navigate to the “Support Services” section.

03

Choose type

Select the type of appointment required.

04

Pick a slot

Choose an available date and time.

05

Confirm

Confirm the booking and receive an email confirmation.

Alternatively, email the relevant service directly to request an appointment.

Response times

What to expect

Contact method	Expected response time
Email (non-urgent)	Within 2 working days
Email (urgent)	Within 24 hours (or same day during office hours)
Phone	Immediate response during office hours
Student portal	Within 2 working days
Drop-in visit	Immediate support or appointment scheduled

Emergency support

Emergency contacts

If you are experiencing a mental health crisis or emergency, please contact emergency services immediately.

Service	Contact number
Emergency services (Belgium)	112 (Police, Fire, Ambulance)
Police (Belgium)	101
Suicide prevention (Belgium)	1813 (24/7 crisis line)
Medical emergency	112
Brussels College (office hours)	+32 471 09 6641

Out-of-hours support

Brussels College does not provide 24/7 support. Outside office hours (Monday-Friday, 09:00-17:00), students should:

Contact emergency services (112) for medical or safety emergencies

Contact Belgian crisis support services for mental health emergencies (1813)

Seek medical attention at local hospital emergency departments if needed

Contact Brussels College during the next office hours for non-emergency support

Confidentiality and data protection

Your information is protected

All support services operate in accordance with Brussels College’s Data Protection Policy and GDPR regulations:

Information shared with support services is treated confidentially

Personal data is only shared with staff who need to know for support purposes

Student consent is obtained before sharing information with external services

Records are stored securely and accessed only by authorized personnel

Limits to confidentiality: confidentiality may be broken if there are concerns about safety, safeguarding, or legal requirements. Students will be informed if information needs to be shared.

Feedback on support services

Help us improve

Brussels College welcomes feedback on support services to improve service quality:

Complete feedback surveys after using support services

Provide feedback via the student portal

Raise concerns through the complaint procedure if services are unsatisfactory

Participate in student consultation and feedback sessions

Quick contact directory

Who to contact

Service	Email	Phone
Student Support (General)	studentsupport@brucol.be	+32 471 09 6641
Academic Support	Contact your personal tutor or studentsupport@brucol.be	+32 471 09 6641
Disability Support	disability.support@brucol.be	+32 471 09 6641
IT Support	itsupport@brucol.be	+32 471 09 6641
Admissions & Registration	admissions@brucol.be	+32 471 09 6641
Finance & Fees	finance@brucol.be	+32 471 09 6641
Careers Guidance	careers@brucol.be	+32 471 09 6641
Library & Resources	library@brucol.be	Student portal access
General Enquiries	info@brucol.be	+32 471 09 6641