1. Overview
Brussels College provides a range of support services to help students throughout their academic journey. This page outlines the support available and how to access it. All enrolled students can access these services free of charge.
ℹ️ Getting Help: Students experiencing academic, personal, or administrative difficulties are encouraged to seek support early. All support services maintain confidentiality in accordance with data protection regulations.
2. Academic Support Services
Personal Academic Tutor
Each student is assigned a personal academic tutor who provides guidance on academic progress, study skills, and program-related matters.
Services Provided:
- One-to-one academic advising sessions
- Guidance on module selection and progression
- Support with study planning and time management
- Referrals to specialist support services
- Academic progress monitoring
How to Access: Contact your assigned personal tutor via email or book an appointment through the student portal.
Study Skills Support
Support with developing effective study techniques, research skills, and academic writing.
Services Provided:
- Academic writing workshops and guidance
- Referencing and citation support (Harvard, APA, etc.)
- Time management and study planning techniques
- Exam preparation strategies
- Research methods guidance
- Critical thinking and analysis skills
Contact: studentsupport@brucol.be | Request study skills session via student portal
IT and Technical Support
Technical assistance with college IT systems, software, and online learning platforms.
Services Provided:
- Student portal and LMS access issues
- Software installation and troubleshooting
- Wi-Fi and network connectivity support
- Email and Office 365 account assistance
- Printing and scanning support
- Virtual learning environment (VLE) guidance
Contact: itsupport@brucol.be | Phone: +32 471 09 6641
Program Support
Program-specific guidance from Program Leaders and Module Leaders.
Services Provided:
- Program requirements and assessment information
- Module content and learning outcomes clarification
- Assignment guidance and feedback interpretation
- Timetable and scheduling information
- Attendance and engagement monitoring
Contact: Program Leader (contact details provided in program handbook)
3. Student Welfare and Personal Support
Student Support Team
General welfare support and signposting to appropriate services for personal, financial, or practical difficulties.
Services Provided:
- Confidential welfare support and advice
- Financial hardship guidance
- Accommodation issues and housing advice
- Visa and immigration information
- Health and wellbeing signposting
- Personal crisis support
- Referrals to external support services
Contact: studentsupport@brucol.be | Phone: +32 471 09 6641 | Drop-in hours: Monday-Friday, 10:00-16:00
Mental Health and Wellbeing
Support for students experiencing mental health difficulties, stress, or emotional challenges.
Services Provided:
- Initial assessment and wellbeing check-ins
- Referrals to external counseling services in Belgium
- Information about mental health resources
- Crisis support and emergency contacts
- Self-help resources and coping strategies
Contact: studentsupport@brucol.be | Emergency: Belgian crisis line 1813 (24/7)
Disability Support
Support for students with disabilities, learning differences, or long-term health conditions.
Services Provided:
- Assessment of support needs
- Reasonable adjustments for learning and assessments
- Accessibility arrangements (exam accommodations, assistive technology)
- Individual learning support plans
- Liaison with academic staff regarding accommodations
- Campus accessibility information
Contact: disability.support@brucol.be | Phone: +32 471 09 6641
⚠️ Note: Students requiring reasonable adjustments should contact Disability Support as early as possible, ideally before starting their program or immediately after diagnosis.
4. International Student Support
Immigration and Visa Support
Guidance for international students on visa requirements and immigration matters.
Services Provided:
- Student visa application guidance
- Visa extension and renewal information
- Attendance monitoring for visa compliance
- Letters of enrollment and confirmation
- Immigration regulation updates
Contact: admissions@brucol.be | Phone: +32 471 09 6641
International Student Orientation
Support for international students settling in Brussels and Belgium.
Services Provided:
- Pre-arrival information and guidance
- Orientation sessions for new international students
- Information about living in Brussels
- Opening Belgian bank accounts
- Registering with local authorities (commune registration)
- Healthcare system navigation
- Transport and accommodation information
Contact: studentsupport@brucol.be
5. Administrative Support
Admissions and Registration
Support with enrollment, registration, and student records.
Services Provided:
- Application and enrollment assistance
- Registration for modules and programs
- Student records and transcript requests
- Program transfers and deferrals
- Enrollment confirmation letters
Contact: admissions@brucol.be | Phone: +32 471 09 6641
Finance and Fees
Financial information and support with tuition fees and payments.
Services Provided:
- Tuition fee information and payment plans
- Invoice and receipt requests
- Payment queries and account statements
- Refund processing
- Financial hardship guidance
Contact: finance@brucol.be | Phone: +32 471 09 6641
Library and Learning Resources
Access to learning materials, e-books, journals, and research databases.
Services Provided:
- Digital library access (e-books, journals, databases)
- Research database guidance
- Literature search support
- Referencing tools and software
- Borrowing and access queries
Contact: library@brucol.be | Access via student portal
6. Careers and Employability
Careers Guidance
Support with career planning, job applications, and employability skills.
Services Provided:
- One-to-one careers advice appointments
- CV and resume writing support
- Cover letter and application guidance
- Interview preparation
- LinkedIn profile optimization
- Job search strategies
- Internship and placement guidance
Contact: careers@brucol.be | Book appointment via student portal
7. How to Access Support
7.1 Contacting Support Services
Students can access support services through the following channels:
- Email: Contact the relevant support service email address
- Phone: Call +32 471 09 6641 (Monday-Friday, 09:00-17:00)
- Student Portal: Book appointments or submit support requests online
- In Person: Visit Student Support office during drop-in hours (Monday-Friday, 10:00-16:00)
- WhatsApp: +32 479 12 52 95 for urgent queries
7.2 Appointment Booking
To book an appointment with support services:
- Log in to the student portal
- Navigate to "Support Services" section
- Select the type of appointment required
- Choose available date and time
- Confirm booking and receive email confirmation
Alternatively, email the relevant service directly to request an appointment.
7.3 Response Times
| Contact Method |
Expected Response Time |
| Email (Non-Urgent) |
Within 2 working days |
| Email (Urgent) |
Within 24 hours (or same day during office hours) |
| Phone |
Immediate response during office hours |
| Student Portal |
Within 2 working days |
| Drop-In Visit |
Immediate support or appointment scheduled |
8. Emergency Support
⚠️ Emergency Situations: If you are experiencing a mental health crisis or emergency, please contact emergency services immediately.
8.1 Emergency Contacts
| Service |
Contact Number |
| Emergency Services (Belgium) |
112 (Police, Fire, Ambulance) |
| Police (Belgium) |
101 |
| Suicide Prevention (Belgium) |
1813 (24/7 crisis line) |
| Medical Emergency |
112 |
| Brussels College (Office Hours) |
+32 471 09 6641 |
8.2 Out of Hours Support
Brussels College does not provide 24/7 support. Outside office hours (Monday-Friday, 09:00-17:00), students should:
- Contact emergency services (112) for medical or safety emergencies
- Contact Belgian crisis support services for mental health emergencies (1813)
- Seek medical attention at local hospital emergency departments if needed
- Contact Brussels College during the next office hours for non-emergency support
9. Confidentiality and Data Protection
All support services operate in accordance with Brussels College's Data Protection Policy and GDPR regulations:
- Information shared with support services is treated confidentially
- Personal data is only shared with staff who need to know for support purposes
- Student consent is obtained before sharing information with external services
- Records are stored securely and accessed only by authorized personnel
⚠️ Limits to Confidentiality: Confidentiality may be broken if there are concerns about safety, safeguarding, or legal requirements. Students will be informed if information needs to be shared.
10. Feedback on Support Services
Brussels College welcomes feedback on support services to improve service quality:
- Complete feedback surveys after using support services
- Provide feedback via the student portal
- Raise concerns through the complaint procedure if services are unsatisfactory
- Participate in student consultation and feedback sessions
11. Quick Contact Directory
| Service |
Email |
Phone |
| Student Support (General) |
studentsupport@brucol.be |
+32 471 09 6641 |
| Academic Support |
Contact personal tutor or studentsupport@brucol.be |
+32 471 09 6641 |
| Disability Support |
disability.support@brucol.be |
+32 471 09 6641 |
| IT Support |
itsupport@brucol.be |
+32 471 09 6641 |
| Admissions & Registration |
admissions@brucol.be |
+32 471 09 6641 |
| Finance & Fees |
finance@brucol.be |
+32 471 09 6641 |
| Careers Guidance |
careers@brucol.be |
+32 471 09 6641 |
| Library & Resources |
library@brucol.be |
Student portal access |
| Principal's Office |
i.chiloglu@brucol.be |
+32 471 09 6641 |
| General Enquiries |
info@brucol.be |
+32 471 09 6641 |
ℹ️ Campus Address:
Brussels College
Excelsiorlaan 5
1930 Zaventem
Belgium
Office Hours: Monday-Friday, 09:00-17:00
Drop-in Hours: Monday-Friday, 10:00-16:00
WhatsApp: +32 479 12 52 95
11.1 Related Pages
For additional information, refer to: