BAF 331 - Banking Operations and Services: The business environment, management processes, theories, models, skills and techniques, management theory and practice relevant to banking institutions, lending policies, investment policies, liquidity and capitalizations, interest policies.
This course is designed with appreciation for demanding professional obligations with information easy to find and at your fingertips. Its nuts and bolts presentation explains the regulatory, business and people facts of the business of banking in a handy concise format. This course will give you the possibility simply to gain a better understanding of banking operations and services, will introduce to you the world of banking by looking at the industry both from a historical and present perspective. Also this course examines how the focus in banking has shifted from a historical product-driven focus to a customer driven-focus and the ways in which banking is using multiple channels to service customers rather than relying solely on banking offices.
| Week | Topics |
|---|---|
| 1 | Week 1 - Banking Operations Innovations. Banking has changed the last 10 years more than in the past 200 years. Banking on change. Also the relation with artificial intelligence, open banking and metaverse.(Pg. 25) |
| 2 | Week 2 - Understanding Banking Accounts. Not only a simple account but a financial account with a banking institution. Digital accounts and digital onboarding of customers. Banking on change pg. 50 |
| 3 | Week 3 - Teller and Customer Service Operations and Services. Products and transactions while being served from the banker. Personal bankers, investment bankers and portfolio officer. Bank 2.0. Pg 85. |
| 4 | Week 4 - International Trade Banking Products and Services. Trade finance developing and practice. Blockchain for trade finance and its developments Course notes. Pg. 75 |
| 5 | Week 5 - International Trade Banking Operations. Practice and case studies of trade finance products. 5 real cases analysis for LC INKASSO AND GUARANTEES Course notes pg. 125 |
| 6 | Week 6 - Cheques Operations and Services. Cheque books and cheque transactions. Their types. Digital cheques and technological impacts on cheques. Course notes pg. 67 |
| 7 | Week 7 - Retail Banking Products Operations. Retail products and the art of dealing with them. Digital banking and digital channels for banking. Bank 4.0 pg. 150 |
| 8 | Week 8. Midterm |
| 9 | Week 9 - Corporate Banking Products Operations. Transactions and their types used for a successful corporate banking. Digital corporate banking and corporate investment banking. Banking on change. Pg 250. |
| 10 | Week 10 - Treasury Operations. Treasury bonds, notes, fixed deposits, elastic deposits, money market and cash operations. Digital exchange transactions and smart investment in banking. Course notes pg. 190 |
| 11 | Week 11 - Regulatory Compliance The Essentials. Bankers are not only middlemen but also they should be risk managers. Anti money laundering impact on technological revolution. Banking on change. Pg. 250 |
| 12 | Week 12 - Cards Operations. Debit and credit cards. Their digital transformation and opportunities. Touchless bank cards and ewallet impact on plastic cards. Bank 4.0 pg. 256 |
| 13 | Week 13 - Alternative Distribution Channels Operations. Digital revolution on banking. Artificial intelligence and blockchain. Artificial intelligence, open banking and metaverse. Bank 4.0. Pg. 300 |
| 14 | Week 14 - Customer Service Quality. Customer expectations and perceptions. How to measure service quality. Psychological impact on banking and digital banking. i. Course notes. Pg. 35. The Key Ingredient |
| Method | Qty | % Each |
|---|---|---|
| Homework | 4 | 5 |
| Midterm Exam(s) | 1 | 30 |
| Final Exam | 1 | 40 |
| Attendance | 10 |
Bank 4.0 (Brett King) 2021, BANK 2.0 (2019) - How customer behavior and technology will change the future of financial services (Brett King) Breaking Banks (Brett King ) 2020, Follow: Brett King, Chriss Skinner